WordPress Support & Maintenance

Intrica offers support for website content management systems in WordPress. As a platform, it is essential that WordPress is constantly maintained and is up-to-date with security and bug-fixes, to prevent data leaks, downtime and other problems down the road.

As a responsible hosting company, we endeavour to help our customers by undertaking this maintenance at a very small cost. An invaluable service that safeguards your site and leaves you worry free.

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Peace of mind

If you would like us to monitor, update, check and support your website, we offer three levels of service. You can then be confident that your website remains up-to-date and secure, giving you peace-of-mind. In fact, we are so confident of our support that if your site is hacked or defaced, we will guarantee to fix* or restore it to a safe state for you – at no extra cost.

* Fix may be dependent on third party software/plugins. In this event your site may be restored with reduced functionality.

Basic: Maintenance Only

With our basic maintenance contract, we will review your website every month, doing the essential security updates along with plugin updates – verifying these all function as intended. In the event that an update causes a problem, we will remove that plugin or update, and let you know our recommendations.

Standard: Support & Maintenance

With our standard maintenance contract, we will review your website at least every month, and additionally if critical vulnerability fixes are released. We will perform any essential security updates along with plugin updates – verifying these all function as intended. In the event that an update causes a problem, we will try to get it working by communicating with the supplier(s). It may be necessary to temporarily remove the update, but we will liaise with you at each decision.

In addition, we will install and monitor Wordfence Free Edition. Wordfence is an application firewall and threat scanner. We will provide up to two hours support per month in the event your site is hacked, defaced or otherwise compromised, helping you get back up and running.

If you require us to help with any updates, changes or other developments outside of this support, you will receive a 20% discount on our hourly rate.

Enhanced: Support & Maintenance PLUS

Our enhanced support and maintenance contract provides all the benefits of our standard support contract, except update reviews are weekly. In addition, we will install and monitor Wordfence Premium Edition, which provides additional real-time updates and protection.

We will provide up to four hours support per month in the event your site is hacked, defaced or otherwise compromised, helping you get back up and running. If you don’t need this support in any month, we will undertake some search engine optimisation and site promotion on your behalf.

If you require us to help with any updates, changes or other developments outside of this support, you will receive a 30% discount on our hourly rate.

Finally, we will add your website to our server monitoring, notifying of us any downtime, day or night. In the event of problems, there is a good chance we will have it fixed before anyone notices! 

Hosting

If you host your website with us, it makes it easier to locate, diagnose and fix issues. For that reason, we will host your website at no additional cost* – we will even assist with the move.

Our hosting includes overnight backups of your website. We cannot guarantee this with any other hosting facility, therefore if you do not host with us then we cannot guarantee that we are able to restore to a fully working site. This would depend on the ability to restore a previous version from by your existing hosting provider.

An SSL certificate is essential for any website that collects information – even a simple contact form. We provide a domain validated certificate free of charge with all our hosting plans as well as your domain name.

The enhanced level of support also includes free cloud delivery network (CDN) hosting. This provides faster delivery of your pages and graphics via a worldwide network of caching servers.

*There may be additional costs for your email requirements. Ask for details.

Multiple Web Sites

Some of our clients have two or more WordPress sites hosted with us, and a discount is available in these cases. These discounts apply to hosting costs too

2-4 WordPress sites 10% discount
5-9 WordPress sites 20% discount
10+ WordPress sites 25% discount

Pricing

Prices are monthly, per site maintained, and exclude VAT.

Prices are based on annual payment or monthly direct debit.

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for peace of mind with our support or for your new site!

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