Privacy policy

Your privacy is important to Intrica. This privacy policy statement provides information about the personal information that Intrica collects, and the ways in which Intrica uses that personal information.

Our relationship: Intrica is committed to your privacy – our reputation depends on it! Reading this document, it is likely that we have two relationships. One of supplier, and one of guardian to your data and systems.

As a supplier, we will use the information you provide for the purpose of supplying and supporting the service(s) you have contracted to. Many of these service-affecting communications are necessary, and therefore it is not possible to opt out. We may also inform you about related services which we believe may be relevant to you and keep you informed about the work of Intrica. If you would not like to receive these communications please contact us. From time to time we may change this privacy policy so please check our website for updates.

All data entered into Intrica solutions is stored in Europe in accordance with the UK Data Protection Act and the Register of Data Controllers.

Registration Number: Z9106831
Data Controller Name: Mark Remde, Intrica Ltd

Access to your data
Under normal circumstances, employees do not have administrative direct access to the production servers. However, a carefully limited number of employees have access for necessary system management, maintenance, monitoring security, and backup procedures. All access is logged and audited.

Administrative access implies that it is technically possible for us to access your data. We do not take this responsibility lightly, and our reputation depends on the continued security of your data. For this reason, we warrant that we will only access your data with your prior authorisation. If urgent circumstances dictate that we need to access your data without prior consent, for example issues affecting shared resources on our servers, then we will advise you immediately afterwards of the action we have taken.

All our servers and systems are backed up – at least nightly. This is necessary to ensure continuity in the event of hardware failure or attack. Our backups are stored on other servers, normally in different data centres, but always within the EU for our EU clients, or in your own country for our international clients. Data is, of course, transferred using encryption. Your continued use of our services permits this additional storage.

We will never share your information with other organizations
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Unless you tell us otherwise, we may provide or publicise your company name as an active client, but we will not encourage other clients to seek references without your prior permission.

Recording of audio, images and video at Intrica events
Dedicated teams are responsible for the recording and the digital capture of audio, still images and video at all Intrica events. It is the policy of Intrica to use this captured information in publicity and marketing, as well at future events. No individuals within a captured image, video or sound clip are made personally identifiable. Where individuals are named, this is only done with prior consent. By attending Intrica events you are agreeing to the non-specific recording and digital capture of audio, still images and video.

If you have any questions about the way we use your data or would not like your data to be used for anything listed above, please contact us. We aim to use the information you give us in a way which is fair to you.

Information Security and GDPR assistance
Intrica will try to help with any regulatory requests relating to Information Security and GDPR. If, for example you receive a subject access request, or a “right to be forgotten” request, we will help you satisfy this request – even if your systems do not support this functionality. There may be a charge for this service.

Data retention
We may store emails, correspondence and other service information during, and for up to seven years following the termination of our relationship. Data relating to any hosted service will be removed within one month from our active servers and will subsequently be removed from backups due to rotation.

We may record individual voice calls and conference calls during the execution of our services, and these are subject to the same retention as correspondence.

Personal information collection: Intrica may collect and use the following kinds of personal information:

  • information about your use of this website
  • information that you provide used for the purpose of registering with the website
  • information about transactions and orders carried out over this website
  • information that you provide for the purpose of subscribing to our website services
  • any other information that you send to Intrica

Using personal information: Intrica may use your personal information to:

  • personalize the website for you
  • enable your access to and use of the website services
  • send to you products that you purchase
  • supply to you services that you purchase
  • send to you statements and invoices, related to your orders
  • collect payments from you; and
  • send you marketing communications

Where Intrica discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement here. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Intrica may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data: Intrica will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Intrica will store all the personal information you provide on its secure servers.

Cross-border data transfers: Information that Intrica collects may be stored and processed in and transferred between any of the countries in which Intrica operates to enable the use of the information in accordance with this privacy policy. You agree to such cross-border transfers of personal information.

Other websites: This website may contains links to other websites and partners. Intrica is not responsible for the privacy policies or practices of any third party.

Contact Intrica: If you have any questions about this privacy policy or Intrica’s treatment of your personal information, please contact us. For general information, read more at the Information Commissioner’s Office.

Updating this statement: Intrica may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.